The more penalty points a seller accumulates, the fewer privileges the seller will get to enjoy. Depending on the penalty tier reached, selected seller privileges will be temporarily suspended for 28 days.
Refer to the table below.
|Penalty Tier||Tier 1||Tier 2||Tier 3||Tier 4||Tier 5|
|Ban from marketing campaigns||●||●||●||●||●|
|Remove free shipping or shipping rebates||●||●||●||●|
|Hide all listings from browse||●||●||●||●|
|Hide all listings from search||●||●||●|
|Block listing creation and edit||●||●|
Shopee will re-instate any lost seller privileges after 28 days as long as the seller takes steps to improve and stay on target.
However, any points accumulated will remain on record until the quarter ends. Points will reset to 0 at the start of each quarter (1st Monday of Jan, Apr, Jul, Oct).
Click here for tips on how to improve performance.