Q: Can Grab do same day delivery?
A: Yes, provided that the payment for your order is verified and well within the booking cut-off for Grab Express.
Q: What will happen to items that will be RTS?
A: RTS items will be returned to Grab HQ. Shopee will schedule a pickup and deliver the item back to the seller within 7 days.
Q: What allowable weight and size of the package will Grab Express allow?
A: Maximum of 5kg only per delivery, volumetric weight is 25cm X 32cm X 12cm.
Q: How do you track and monitor delivery?
A: Tracking link should be shared to the buyer to be able to know the whereabouts of the rider.
Q: Why can't I book or arrange pickup on Grab Express website?
A: Verified Shopee orders will be refreshed and will be available for booking in Grab's website every 2hours (12:00 AM, 2:00 AM...)
Q: Until when can I book an order?
A: Uploaded orders must be booked within 72 hours or cancellation will have to be done since order can't be uploaded again.
Q: How may orders can 1 Grab booking pickup?
A: Strictly 1 order only
Q: Why did the rider check the package before receiving it?
A: It's an SOP of Grab Express driver to check your package before he delivers the item to buyer. It is also for your safety as the driver will note what item it is in the receipt for insurance purposes.