Starting from July 2018, sellers are allowed to save a maximum of 20 shortcuts in the App. This allow sellers to respond more quickly to frequently asked questions from buyers.
From homepage, go to "Me" tab, then to add a message shortcut go to "Settings", then tap "Chat Settings", and then tap "Message Shortcuts".
Here are some of the common phrases:
- Hi, welcome to our shop.
- Thank you for interest in this item. We have 3 sizes available. Please refer to the size chart in the last image.
- This product is available and ready to ship. We generally ship out within 48 hours.
- This item is temporarily out of stock.
- We have already shipped out this order.
- Hi, we see that you have already received the order. We hope you like it and we appreciate any feedback or review.
- Have you received the order already?
- Thank you very much for your purchase.
- Thank you for supporting us. We hope you like the product.
- You’re welcome.
- We’re sorry for any inconveniences caused.
- Is there any other information that we can provide you?