Q: How can I apply a Free Shipping Voucher upon checkout?
A: Your Free Shipping Voucher will be pre-selected at Checkout. Choose a discount voucher and tap 'OK'.
Q: How can I view Free Shipping Vouchers in 'My Vouchers'?
A: All saved vouchers will be visible under My Vouchers.
Q: How many Free Shipping Vouchers can I apply per checkout?
A: You can apply only one Free Shipping Voucher within a single checkout but the shipping discount can be applied for multiple orders that fulfill the free shipping requirements.
Q: Can I use a Free Shipping Voucher with other discount vouchers?
A: Yes, Free Shipping Vouchers may be used together with other discount vouchers.
Q: Do I need to apply a Free Shipping Voucher for Seller Logistic Promotions?
A: No, you don’t need to apply a free shipping voucher to enjoy the seller logistic promotions.
Q: If my order was RTS, will I be able to get back my Free Shipping Voucher?
A: Yes, the Free Shipping Voucher will be returned to you provided the free shipping is applied to the order.
Q: If my order was cancelled, will I be able to get back my Free Shipping Voucher?
A: Yes, the Free Shipping Voucher will be returned to you if either you or your seller cancelled the order.