This article is for users who are returning overseas products.
Before reading this, please make sure you have read the articles on what the allowed conditions for requesting a return/refund are, and how to request a return/refund.
After requesting for a return/refund for a overseas product, what happens next:
Step #1: Receive request approval
You will receive a push notification telling you if your request is approved or not.
Step #2: Receive instructions
Depending on the reason you chose, you will either receive a refund or be told to return the item.
Full instructions on how to ship out or drop off the item/s will be sent to you through e-mail.
Step #3: Ship out the item/s
If you are told to return the item, you will be allowed to return the item and upload the return waybill within 3 days after the request is approved.
Step #4: Send a photo of the return waybill
After shipping out the item, reply to the email from Shopee with the copy of the return waybill and tracking number within 48 hours.
Step #5: Await status of refund request
Once the item is successfully returned back to the warehouse, it will undergo quality checking within 7 days.
Notifications will be sent via email if the refund request is approved or rejected.
Click here to know how to get your payments for approved refunds.