- You will be able to make a return/refund request if the conditions are met. Please note that all return/refund requests must be made within the Shopee Guarantee period ONLY.
- Make sure you have read the articles on what the allowed conditions for requesting a return/refund are, and how to request a return/refund.
Follow these steps to request for Return/Refund:
Step 1: Go to “Me” tab.
Step 2: Tap “To Receive” in My Purchase.
Step 3: Tap the item that you wish to return.
Step 4: Scroll down to the bottom page, then tap “Return/Refund”.
Step 5: Tick the box of the product you wish to return, then select a reason, upload at least 1 photo of the item, and enter your email address and then tap “Submit”.
Follow these steps when you have received the Return/Refund notification:
Step 1: Receive request approval
You will receive a push notification telling you if your request is approved or not.
Step 2: Receive instructions through e-mail
Depending on the reason you chose, you will either receive a refund or be told to return the item.
Full instructions on how to ship out or drop off the item/s will be sent to you through e-mail.
Step 3: Ship out the item/s
If you are told to return the item, you will be allowed to drop off the item at a participating M Lhuillier Branch within 3 days.
M Lhuillier will provide pouches and pack the items for return. Pouch size is available in small, medium, and large.
Step 4: Send a photo of drop off receipt
After dropping off the item, reply to the email from Shopee with the copy of the drop off receipt within 48 hours.
Step 5: Await status of the refund request
Upon dropping off the item, M Lhuillier will deliver the item to Shopee warehouse, it will take 1 to 4 days for Metro Manila and 1 to 8 days for provincial areas. Once the item is successfully returned back to the warehouse, it will undergo quality checking within the day.
Notification will be sent via email if the refund request is approved or rejected.
For Buyer Awareness:
ML Business Hours (for all participating branches)
Mondays to Fridays - 8:00 AM to 5:00 PM
Saturdays, Sundays and Holidays - 8:00 AM to 4:00 PM
Please see attached file for the list of participating M Lhuillier Branches for Luzon and NCR, Visayas, and Mindanao.