This article is for users who are returning a locally purchased products.
Before reading this, please make sure you have read the articles on what the allowed conditions for requesting a return/refund are, and how to request a return/refund.
After requesting for a return/refund for a locally purchased product, these are what happen next:
Step #1: Receive request approval
You will receive a push notification and email regarding your request, if it is approved or not.
Step #2: Receive instructions
Depending on the reason you chose, you will either receive a refund or be told to return the item. Instructions will be available via in App or email.
Step #3: Ship out the item/s
If you are told to return the item, you will be allowed to return the item and upload the return waybill within 5 days after the request is approved.
Step #4: Upload photo of the return waybill
After shipping out or dropping off the item, input the necessary shipping information in the Shopee app. Make sure to do this within 5 days of your return/refund request being approved.
Step #5: Await status of refund request
Once the item is successfully returned to the your seller, it will undergo checking and should respond within 8 days.
Notifications will be sent via push notification if the refund request is approved or rejected.
Click here to know how to get your payments for approved refunds.