For authentic digital goods, please make sure you purchase your items under Shopee Mall.
If you experienced these scenarios on your purchase of Digital Goods, do follow these steps:
- If the PIN provided is expired upon usage, you can contact seller to request for a new PIN or follow the return/refund process.
- Check the validity of the PIN when purchasing to prevent PIN from expiring.
Please note that request that does not meet Shopee’s Return and Refund Policy are ineligible for return/refund.