Q: Can Zoom Courier do same day delivery?
A: No, but it can accommodated bookings until 8 PM for next day delivery.
Q: What will happen to items that will be returned to seller?
A: Zoom Courier will coordinate with the seller.
Q: What allowable weight and size the package will Zoom Courier allow?
A: Small and medium pouch (1 kg) and for large pouch (3 kg).
Q: How do you track and monitor delivery?
A: Tracking monitoring can be accessed through a browser. Click here for more information on How to track your Zoom Courier Delivery.
Q: When can I book or arrange pickup on Zoom Courier website?
A: Booking for next day delivery in Zoom's website will be available for verified Shopee orders from 8 PM onward.
Q: Until when can I book an order?
A: Uploaded order must be booked or cancelled within 72 hours as order cannot be re-uploaded.
Q: How many orders can 1 Zoom Courier booking pickup?
A: Multiple orders can be picked up by Zoom Courier.
Q: Why did the rider check the package before receiving it?
A: It's a standard process for Zoom drivers to check your package before delivery. Driver should note the type of item on the receipt for safety and insurance purposes.