Hi, how can we help?

Para sa Taglish version ng article, basahin dito.

Try these Basic Troubleshooting Tips if you encounter any technical issues within Shopee.

For Mobile App:

• Close and reopen the app

• iOS: Swipe up and close the app.

• Android: Go to Settings > Application Manager > Force Stop.

• Close all running apps

• Log out and log back in

• Restart your device

• Switch to a stable Wi-Fi connection

• Restart your modem if using Wi-Fi

• Try a different device

• Clear the app cache

• Update the app

• Uninstall and reinstall the app

• Ensure you're logged into the correct account

For Web:

• Clear your web cache

• Close all windows

• Use a different browser (Chrome, Safari, Firefox)

• Try incognito/private mode

• Restart your modem or change the internet sources

• Log out and log back in

• Try a different device

• Restart your device

• Confirm you're logged into the correct account

If the issue persists, take a screenshot and video of the error, note your device name or software, and contact us for further assistance.