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What to do when receiving an order?
Para sa Taglish version ng article, basahin dito.
When the rider arrives to deliver the order, here are the following guidelines on what to do upon receiving the parcel:
For the Cash on Delivery (COD), show your valid government ID, and please prepare the exact amount of payment and give it to the rider.
For the Non-Cash on Delivery (Non-COD), show your valid government ID and claim your order.
⚠️ Note The rider may take your photo and ask you to sign the proof of delivery as proof/evidence that you have received your order. Learn more about Data Privacy Guidelines for Shipment and Delivery. |
The buyer can only refuse to accept an order/parcel if the following conditions apply:
Signs of tampering on the packaging of the order (unsealed packages, damaged packaging)
The shipping information indicated on the airway bill (AWB) is wrong. This could mean that the parcel handed to you is not your order.
Please note that you cannot return the opened parcel back to the rider. Instead, you can request for Return/Refund for incomplete, wrong, or damaged products.
However, if you are satisfied with the condition of the received product, you can tap the “Order Received” button in your Shopee App.
Learn what you can do if someone else receives your order.
