Holy Week Advisory for Delivery Operations

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In observance of the Holy Week, we encourage users to make sure that the delivery address is updated to avoid failed deliveries that will be returned to the seller (RTS). This advisory is to ensure that all deliveries are made in a timely and efficient manner while also respecting the religious observances of the week.

Here are some tips on receiving an order:

1. If you are not able to receive your order, please ensure that you have prepared a signed authorization letter with your signature and your representative’s valid identification to safely claim the order. Learn more about receiving an order.

For the Cash on Delivery (COD), authorization letter that shows your valid government ID, and please prepare the exact amount of payment and give it to the rider.
For the Non-Cash on Delivery (Non-COD), show your valid government ID and claim your order

2. Make sure to select your Home Address when checking out to ensure that your parcels will be delivered to your home since offices might be closed from April 6 -10, 2023.

On the checkout page, go to Shipping Options > select Deliver any time (Home Address) > Confirm.

3. Make sure to always track your ongoing orders in the Shopee App or check the status of your order.

Learn more about scheduling your delivery and changing shipping options after the order has been shipped.

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