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Keeping your information accurate and up to date helps Customers find your store and ensures that orders, communications, and settlements are processed correctly.

Types of Information that May Need to Be Updated

You may need to update the following information:

1. Store address or store location

2. Store latitude and longitude

3. Store email address

4. Store phone number

5. Bank account details

6. Store Settlement email address

7. Halal status, if applicable

8. Tax registration or VAT information

9. Business ownership information

10. Shopee Partner App access details, such as the OTP number or password

Supporting Documents

Depending on the type of request, you may be asked to provide:

• Valid government-issued ID

• Business permit or registration documents

• BIR registration documents

• DTI or SEC documents

• Proof of bank account ownership

• Letter of Authorization

• Other documents required for verification

Make sure that all submitted documents are clear, valid, complete, and consistent with your information.

Where to Change or Update Your Information

You can update your information by logging in to your Shopee Merchant account which you can access through the Shopee Partner Web Portal or through Shopee Partner App. 

Important Reminders

• Only an authorized merchant representative should request an update.

• Ensure that your business name and other details match your official documents.

• For store address changes, provide the complete address and accurate map location.

• For bank account changes, submit valid proof of bank account ownership.

• Do not submit duplicate requests unless instructed by ShopeeFood.

• Approval of an update is subject to verification and is not guaranteed.