Hi, how can we help?

Receiving and managing orders promptly helps ensure that the order is prepared on time and reduces waiting time for our Delivery Partners.

⚠️ Important: Incoming orders and the “Mark as Ready” function are currently available only through the Shopee Partner App. These functions are not available on the Shopee Partner Web Portal.

How to Manage an Incoming Order

1. Open the Shopee Partner App.

2. Go to the Orders section.

3. Select the New order tab.

4. Tap the order to view its details.

5. Check the ordered items, quantities, special instructions, and preparation time.

6. Start preparing the order as soon as possible.

7. Pack and seal the order securely.

💡 Starting preparation immediately helps reduce delays and ensures orders are ready for pickup on time.

How to Mark an Order as Ready

Once the order has been prepared and packed, press "Mark as Ready" in the Shopee Partner App.

1. Open the Order tab in the Shopee Partner App.

2. Click on Confirm. The order will now be moved to the “Preparing” section. 

3. Under the Preparing tab, select the order then tap “Mark as Ready”. The order will now be moved to the “Ready”section.

4. Wait for the Delivery Partner to arrive and collect the order.

💡Ensure the order is fully prepared, securely packed, and ready for pickup. Once the status changes to “Driver Assigned”, Delivery Partner will be notified that the order is ready for collection.

Why Pressing “Mark as Ready” is Important

Marking an order as ready helps:

• notify the Delivery Partner that the order is ready for collection.

• reduce Delivery Partner waiting time.

• prevent delays in the delivery process.

• improve the delivery experience for Merchants, Delivery Partners, and Customers.

⚠️ Only press “Mark as Ready” when the order is fully prepared and ready for pickup.

What to Do When the Delivery Partner Arrives

Before handing over the order to the Delivery Partner:

• verify that the correct order is being collected.

• confirm that the order is given to the correct Delivery Partner.

• ensure that the package is properly sealed.

• hand over the complete order.

What to Do If You Cannot See the “Mark as Ready” Function

If you cannot access the “Mark as Ready” function, check the following:

• You are using the Shopee Partner App, not the Shopee Partner Web Portal.

• Your Shopee Partner App is the latest version and connected to a stable Internet.

• The order is still active and has not been cancelled.

• Your account has the required order-management permissions (separate from login access—confirm your role has rights to view and manage orders).

• All required order details have been completed.

If the issue continues, contact ShopeeFood Customer Service for assistance.