Hi, how can we help?

At ShopeeFood, we ensure that all our Delivery Partners are verified and selected based on integrity. However, if you encounter any issues with a Delivery Partner, please report the issue to our ShopeeFood Customer Service immediately via chat. To assist with the investigation, kindly provide the following details:

• ShopeeFood Delivery Partner’s name

• ShopeeFood Delivery Partner’s vehicle number

• ShopeeFood Delivery Partner’s mobile number

• Supporting evidence (e.g., photos or videos)

The issues you may encounter with a Delivery Partner could be:

• Unable to contact the Delivery Partner

• Rude or threatening behavior 

• Receiving non-delivery-related messages from the Delivery Partner

• Experiencing harassment

• Serious law violations (e.g., reckless driving, physical contact attempts, or feeling unsafe)

Alternatively, you can also fill out the ShopeeFood: Follow-Up Delivery Escalations form to log your concern.

Your prompt report will help us take the necessary actions to maintain a safe and professional delivery experience.