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How To Appeal For Your Shopee Affiliate Account?
If you have received the warning pop-up banner in your affiliate portal (see sample below), follow these simple steps to make an appeal!
Step 1: Understand The Situation
The warning should reflect the following information:
- Reason for account ban
- When will your account be banned
You should also receive an email titled “Your account has been flagged for suspicious or illegal behavior” which will provide more details, including any violating post(s) that may need to be rectified, if applicable, and guidelines on what information to provide for the appeal.
Step 2: Make Amendments And Gather Supporting Evidence
# | Ban Reason | Amendment/Evidence To Provide |
1 | Plagiarism | * If non-plagiarised: Provide video or photo evidence of original post, including the following information: - Your social media handle - Date of posting - Entire content of the post * If plagiarized: removal of flagged post(s) |
2 | Prohibited Content; including but not limited to: Illegal activities Gambling Obscene material Other inappropriate contents | Provide proof for Removal of flagged post(s) |
3 | Spammy Content; including but not limited to: Fake promotion Entertainment News Clickbait Review Duplicate Posts | |
4 | Prohibited Ads; including but not limited to: Email Ads Ads impersonating Shopee Official Clickbait Ads Usage of Brand/Shopee’s SEM keywords Social Media Paid Ads with the intention to improperly gain clicks and traffic | * Terminate any running prohibited ad(s) * Provide video or photo evidence of termination, including the following information: - Your social media handle - Date of termination - Confirmation on termination |
5 | Traffic Hijacking | Removal of your affiliate link(s) from flagged post(s) |
6 | Link(s) Spamming | Removal of your affiliate link(s) from flagged channel(s) |
7 | Provision of unverifiable Social Media(s) for registration | * Update and verify your social media(s) provided for registration. * If the social media(s) provided for registration is co-owned with other affiliates, kindly provide video or picture evidence of ownership including the following information: - Admin page showing co-owned social media handle |
7 | Registered Social Media does not justify volume | * Provide video or picture evidence of other sources of traffic aside from your registered social media(s), including the following information: - Channel (e.g. DM, Chat group, Forum, Community Group etc) or Ad source(s) - Your posting(s) or Ad(s) with your social media handle - Date of posting(s) |
Providing relevant evidence for your appeal will help us make more informed decisions and shorten the time needed for the appeal.
Step 3: Shopee Team To Review Your Appeal
After making the above amendment, inform the Shopee team by replying to the email sent by affiliate_ph@shopee.com and provide relevant evidence to support your appeal. This will initiate the appeal process and our team will review your appeal within 7-15 business days.
Please note that affiliates who fail to initiate an appeal or make a successful appeal within the scheduled ban date will result in his/her account being banned permanently.
