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Why is my Payment and Tax Detail Submission Rejected?

Affiliates are required to complete their Payment and Tax Information setting before they can receive their commissions.


Uploading of wrong information or invalid document will result in the rejection of the Payment and Tax setting.


The following are the common reasons for the rejection of Payment and/or Tax Information setting, and how to correct them:


Payment or Tax Information

Rejection Reason

Guide

Payment Info

Account name incomplete and/or not matching valid ID

Please make sure your Shopee account name reflects your full legal name and that it matches your valid ID.

Payment Info

Beneficiary name and bank account name mismatch

Please make sure the beneficiary name matches with the bank account name.

Payment Info

Bank account number and proof mismatch

Please make sure the Bank Account Number matches the bank account in your uploaded proof of ownership.

Payment Info

Bank account name and proof mismatch

Please make sure your Bank Account Name matches the account name in the uploaded proof of ownership.

Payment Info

Bank account details and affiliate account mismatch

Please make sure you own your nominated Bank Account.


If you are using someone else's bank account, a notarized authorization letter and valid ID of the bank account owner are required.

Payment Info

Invalid proof of bank account ownership

Please ensure uploaded proof of ownership includes readable Bank Name, Account Name, and Account Number.


It should also be a bank document (e.g. passbook, bank certificate, online bank account).

Payment Info

Blurred proof of bank account ownership

Please ensure uploaded proof of bank account ownership is clear and readable.

Tax Info

Invalid Primary ID

Please upload any of the acceptable Primary Valid IDs.


List of Accepted IDs:

Passport

Land Transportation Office (LTO) Driver’s License  (NOT EXPIRED)

Unified Multi-Purpose Identification (UMID) Card

Philippine Postal ID (issued November 2016 onwards)

National ID (upload front and back sides)                                

COMELEC Voter's ID

NBI Clearance (NOT EXPIRED)

BIR TIN ID

Digitized Philhealth ID

Alien Cert. of Registration

Tax Info

Additional documents required for minors / students

Please upload additional requirements for minor / student affiliates.


Birth Certificate

School/Student ID (Front & Bank)

Certificate of Enrollment for current Academic year & semester.

Tax Info

Incomplete Attachment for National ID

If you are using National ID as your valid ID, please make sure to upload the front and back portion.

Tax Info

Blurred ID

Please ensure uploaded valid ID is clear and readable.

Tax Info

Address mismatch

Please make sure your indicated Permanent Address matches the address in your presented valid ID.

Tax Info

Invalid BIR attachment

Please make sure to upload your BIR 2303 - Certificate of Registration.


No other attachment will be accepted in this portion.

Tax Info

Business Address and BIR 2303 mismatch

Please make sure your indicated Business Address matches the address in your uploaded BIR 2303.

Tax Info

Invalid Invoice

Please ensure your sales invoice / official receipt is BIR-approved.

Tax Info

Incorrect Tax Registration Declaration

Please ensure your declared tax registration matches your BIR Official Receipt (e.g. VAT or NON-VAT). If you are NON-VAT, please choose "VAT EXEMPT" and upload at least one of the following: BIR 2303, NON-VAT OR / SI, DTI BMBE Certificate.

Tax Info

Invalid Business Information

Please ensure to input all necessary business-related information and documents correctly and accurately. Please review all details before submitting.

Tax Info

Invalid DTI attachment

Please upload Certificate of DTI Registration.

Tax Info

Potential multiple accounts detected

Please note that creating multiple affiliate accounts is NOT ALLOWED. If you have concerns, kindly send us an email to explain to avoid eventual freezing of your affiliate account.

Tax Info

Uploaded ID has no photo

Please make sure your Valid ID has your photo.

Tax Info

Multiple errors detected

Please review all your inputted information and uploaded documents carefully before submitting.

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