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Please note that Shopee will remove any reviews and responses that do not adhere to our guidelines. 

Corresponding Shopee Coins will be withdrawn from the buyer. Here are some tips to prevent the removal of your product review:

1. Provide a proper and relevant product review of the product

• Show an image/video of the product itself

• Use appropriate and respectful language when providing positive or negative feedback

• Provide detailed feedback on the product (Performance, quality, suitability) and/or seller’s service (shipping, attitude, customer service, packaging)

• Attach an image or video of the actual item received and not a blank, blur, or a different item

2. Avoid spamming characters or putting random text to fill the word count to get coins

• Texts contain consecutive repeated characters, words, or phrases

• Texts contain excessive symbols or emojis

• Text Composed of lyrics of songs, quotes, or random content that is irrelevant to the purchase

3. Avoid uploading images or videos that are irrelevant to the product

• Images are not related to the product purchased with the use of graphics, emojis, and body gestures

• Image or video does not contain the product (could be plain a black screen only)

• Video contains animation only with confusing objects, or motion blur that is not related to the product

4. Avoid using rude/abusive/disrespectful language to insult or degrade another person (even if the other party is at fault)

• Contains vulgar/cursing/swear words (any language or emojis) regardless if the feedback is positive or negative.

• Contains offensive or hateful language that is directed to the other party/person to harass, threaten, or maliciously embarrass the other

• Stating the other party is a bogus seller/scammer

• Sharing sensitive information related to politics, gender, religion, culture, and current events

5. Avoid sharing any personal contact information and social media details that can be used to transact offline or outside Shopee transactions

• Contains personal information such as contact number, address, bank details, personal IDs, etc

• Exposes other users’ personal information such as name, username, email address, contact number, social media account, etc.

6. Avoid making explicit and offensive references to sex or bodily functions when providing product reviews

• Images/videos that reveal or expose private body parts that are uncensored or improperly censored

• Images/videos with sexually suggestive poses

• Symbols/text/emoticons that depict sexual acts

Learn more about rating and reviewing a product.