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If you receive a parcel you didn’t order, it may be a case of order brushing. Here’s what to do:
Check your Shopee Account: Go to Me tab > My Purchases to ensure the order wasn’t placed under your account and isn’t a wrong item from a valid order.
If it is made on your Shopee account without your knowledge, your account may have been compromised. Change your Shopee account password immediately and contact Shopee Customer Service for further support.
Check if your family members/friends have sent it as a gift, or ordered the item on your behalf.
If you spot that the parcel contains illegal items, you should also make a report to the police as soon as possible.
Unless otherwise advised by relevant parties, you can dispose of the items. There is no need to return the parcel to Shopee or the seller.
📍Definition Order brushing - A fake order created to boost sales figures, often involving the delivery of items to unsuspecting recipients. |
How to protect yourself:
Change your Shopee password as a precaution
Monitor your bank, credit card, and Shopee/ShopeePay accounts for unauthorized activity
Remember to only pay for the parcels that you have ordered.
Avoid sharing personal details such as your home address with unknown or unverified parties
Shopee takes a strong stance against brushing activities and will take strict action against any individuals who have violated our anti-brushing policies.