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If there is an unauthorized Shopee transaction on your credit card/ bank account. Log in to your Shopee account and check your Purchase History. Look for the order that matches the amount reflected on your credit card or bank statement.
If you find a matching order but did not place it:
Check if someone with access to your Shopee account (e.g., a family member) made the purchase.
If not, your account may have been compromised. Immediately change your account password and ShopeePay PIN, then contact Shopee Customer Service for assistance.
If you cannot find a matching order in your Shopee account:
Check if someone authorized to use your bank account or credit card made the purchase.
Contact your bank or card issuer immediately to inquire about canceling the transaction. You should also contact Shopee Customer Service so we can investigate and help secure your account.
Tips to protect yourself from unauthorized transactions
Log out of your accounts when using public computers.
Be cautious of phishing links and verify website URLs before entering personal information.
Never share your OTP with anyone.
Enable two-factor authentication (2FA) for added security.
Stay informed about the latest scams and fraud schemes.
If you suspect you may be a victim of fraudulent transactions, please seek assistance from your bank/card provider. Shopee takes your reports seriously, and we appreciate your contribution in making Shopee a more secure platform.