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Ang Change of Mind ay ang bagong return & refund reason kung saan maaari kang magsauli ng produkto kung ito ay: 

1. Iba ang sukat o  style ng produkto na hindi bagay sa iyo

2. Ang produkto ay mas mura sa iba

3. Di mo na kailangan pa ang produkto

Kung ikaw ay maga-apply para sa Change of Mind, ang produkto ay ipapadala pabalik sa seller o warehouse (piling Sellers) para sumailalim sa quality checking. Ang isinauling produkto ay dapat na maabot ang mga sumusunod na kondisyon:

Ang returned item ay dapat na:

• In original quality and quantity, fully functional and intact.

• In its original package, protective materials, product/brand tags, and manuals

- This includes all packaging, accessories, authenticity cards, and dust bags.

- Special seals (ex: Do not accept if seal is broken) should still be intact and left unopened

• Contain all special external and internal packaging if it has any commemorative, authenticity, or unique added value.

- If this packaging is lost or damaged, this will result in a loss of value

Ang Sellers ay may karapatan na tanggihan ang return request kung: 

• The product is tainted, tarnished, or damaged in any form 

• The product is worn or tried in any way that resulted in irreversible damage 

• The product is incomplete and is not clearly a result of delivery issues

• The product is consumed or used (if consumables) 

• The product is an intimate product (ex. underwear, lingerie, swimsuits, and the like)

• The product is personalized/customized item

Kailan ako dapat mag-request ng Return/Refund?

You can request for return/refund in the Shopee App. Some orders can still be return/refund even after the Order Received has been selected, as long as it's within the Shopee Guarantee period or Shopee Returns Window.

Initially, the return shipping fee for the Self-Arranged return shipping option will be shouldered by the buyer. This will be refunded by Shopee once the Return/Refund process is complete. Learn more about return shipping fees covered by Shopee.