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Other FAQs related to ShopeePay verification
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Q: What will be the changes in my ShopeePay account?
A: As part of ShopeePay’s continuous efforts to ensure users’ account security, and in compliance with the Anti-Money Laundering (AML) and Bangko Sentral ng Pilipinas (BSP) regulations, existing users with non-verified (basic) ShopeePay accounts are required to submit additional information to avoid losing access to ShopeePay services. You can keep access to ShopeePay services in two ways:
Upload a valid ID and input your personal information, or
Provide additional information if an ID is unavailable.
Users with non-verified ShopeePay accounts will have the following monthly limits:
Php 10,000 inflow limit
Php 10,000 outflow limit
Php 50,000 wallet balance
Q: What are these inflow, outflow, wallet limits?
A: These are the following:
Inflow Limit - Cumulative amount that can be received into your ShopeePay wallet per month
Outflow Limit - Cumulative amount that can be moved out of your ShopeePay wallet per month
Wallet Balance - Maximum amount that can be kept in your ShopeePay wallet
Q: How can I check if my account is verified or not?
A: Go to your ShopeePay wallet and the following statuses will show up as acting cards, right below the icons of the services:
Q: What’s the difference between a non-verified and a verified account? I can still use ShopeePay for some transactions anyway.
A: Here’s the difference between non-verified and verified:
Features | Non-verified | Verified |
Inflow Limit | Php 10,000 | Php 100,000 |
Outflow Limit | Php 10,000 | Php 100,000 |
Wallet Balance | Php 50,000 | Php 100,000 |
Pay on Shopee | ✓ | ✓ |
Scan to Pay | ✓ | ✓ |
Buy Load | ✓ | ✓ |
Pay Bills | ✓ | ✓ |
Send Money | ✘ | ✓ |
Bank Transfer | ✘ | ✓ |
Q: Why am I being required to provide more personal information?
A: As part of ShopeePay’s continuous efforts to ensure users’ account security, and in compliance with the Anti-Money Laundering (AML) and Bangko Sentral ng Pilipinas (BSP) regulations, users are required to provide the following information to have a non-verified e-wallet account:
Email Address
Place of Birth
Date of Birth
Nationality
Source of Funds
Industry
Occupation
Employer Name
Purpose of Opening
Present Address
Permanent Address
Gender
Income
Learn more about how to verify your ShopeePay account.
