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Q: What will be the changes in my ShopeePay account?

A: As part of ShopeePay’s continuous efforts to ensure users’ account security, and in compliance with the Anti-Money Laundering (AML) and Bangko Sentral ng Pilipinas (BSP) regulations, existing users with non-verified (basic) ShopeePay accounts are required to submit additional information to avoid losing access to ShopeePay services. You can keep access to ShopeePay services in two ways:

• Upload a valid ID and input your personal information, or

• Provide additional information if an ID is unavailable.

Users with non-verified ShopeePay accounts will have the following monthly limits: 

• Php 10,000 inflow limit 

• Php 10,000 outflow limit 

• Php 50,000 wallet balance

Q: What are these inflow, outflow, wallet limits? 

A: These are the following:

• Inflow Limit - Cumulative amount that can be received into your ShopeePay wallet per month 

• Outflow Limit - Cumulative amount that can be moved out of your ShopeePay wallet per month 

• Wallet Balance - Maximum amount that can be kept in your ShopeePay wallet

Q: How can I check if my account is verified or not? 

A: Go to your ShopeePay wallet and the following statuses will show up as acting cards, right below the icons of the services: 

Q: What’s the difference between a non-verified and a verified account? I can still use ShopeePay for some transactions anyway. 

A: Here’s the difference between non-verified and verified:

Q: Why am I being required to provide more personal information? 

A: As part of ShopeePay’s continuous efforts to ensure users’ account security, and in compliance with the Anti-Money Laundering (AML) and Bangko Sentral ng Pilipinas (BSP) regulations, users are required to provide the following information to have a non-verified e-wallet account: 

• Email Address

• Place of Birth

• Date of Birth

• Nationality

• Source of Funds 

• Industry 

• Occupation 

• Employer Name 

• Purpose of Opening

• Present Address 

• Permanent Address 

• Gender 

• Income 

Learn more about how to verify your ShopeePay account.