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Shopee User Chat Entry labels are categories related to user concerns regarding Shopee services and products.

Here are the following Shopee User Chat Labels:

• Logistics - about all shipping, courier, or order delivery-related concerns. Learn more about order tracking.

• ShopeePay - about ShopeePay Wallet as the payment method concerns. Learn more about ShopeePay.

• SpayLater / SLoan - about SPayLater bill, usage, and cash loan-related concerns. Learn more about SPayLater and SLoan.

• Account & Fraud - about account-related concerns such as: changing username, mobile number, etc. Learn more about changing username, mobile number, and verification of accounts.

• Return / Refund - about filing for return and refund, following up requests, or other return & refund related inquiries. Learn more about filing Returns & Refund requests.

• Promos & Vouchers - are about marketing-related programs such as Free Shipping Vouchers, Shopee Coins, etc. Learn more about using vouchers and Shopee Coins.