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Why was my order shipped in multiple parcels?
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Some sellers may ship items from the same order in multiple parcels to manage fulfillment more effectively and package each item securely. Each parcel has its own tracking details and may arrive at a different time, but all items will remain under one order in My Purchases.
Track your order with multiple parcel
Go to Me > My Purchases > To Receive > Select the order > Shipping Information > Choose the parcel you wish to track > View detailed delivery status.
⚠️ Note • Cancellation applies to the entire order, including all parcels. You can cancel before any parcel is marked as picked up. Once any parcel has been picked up, cancellation is no longer available. Learn more about canceling your order. • You can submit a Return/Refund request only after all parcels in your order are marked as delivered. You can submit one request per order, so include all the items you want to return across parcels. You won’t be able to submit another request for the same order later. |
Learn more about buying multiple products from different sellers in the same order.