Hi, how can we help?

In a commitment to enhancing user security and combating fraudulent activities, ShopeePay is pleased to announce the commencement of its Fraud Support Operations from 6:00 AM-10:00 PM including weekends and holidays effective April 1, 2024. This initiative aims to provide continuous assistance to users who encounter potential fraud and security issues with their ShopeePay accounts.

For any concerns related to ShopeePay fraud, users are encouraged to reach out to the dedicated email address: shopeepay_fraudsupport_ph@shopee.com

To streamline the resolution process, users are requested to provide the following details when reporting a potential fraud:

• Narrative of the Complaint: A detailed description of the incident or issue encountered.

• Transaction Time and Date: Specify when the transaction took place.

• Transaction Amount: Indicate the amount involved in the transaction.

• Destination Account Number/Transaction Reference Number: Provide details of the recipient's account or the transaction reference number.

• Source Account Number: Specify the originating account number.

• Relevant Proof if Transaction is Potentially a Scam: Include any supporting evidence that may indicate fraudulent activity.

• Police Report if Initially Available: If applicable, attach a copy of the police report related to the incident.

ShopeePay is committed to ensuring the security and well-being of its users. Introducing the new Fraud Support Operations reflects our dedication to providing continuous assistance and a swift resolution to any potential fraudulent activities. Users are encouraged to utilize the provided email address for prompt attention to their concerns.