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What is Shopee On-Time Delivery?
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Shopee On-Time Delivery is a new feature that compensates shoppers with vouchers if their orders are not delivered within the estimated delivery date. You can check if the product is eligible through the following:
Via Product Details page
Via Order Details page
You'll get a compensation notice on your Product Details page or Order Details page. If you're eligible, you can claim a voucher that you can use on your next purchase (stackable with Free Shipping and/or Shop voucher).
⚠️Note Shopee On-Time Delivery can only be used in Official Shops, Preferred Sellers, and Warehouse Shops. |
What are the criteria for claiming the On-Time Delivery voucher?
The buyer should select the Order Received button within 3 days upon receipt of the parcel.
The buyer should claim the voucher within the voucher claim period of 3 days.
⚠️Note You are not eligible for the On-Time Delivery voucher if any of the following apply: · You have selected Order Received before the Shopee Returns Period. · Delivery failed due to buyer issues (e.g., wrong address, unavailable). · The order was processed for return to seller (RTS) before the Guaranteed Delivery Date. · The order was approved for return/refund (RR) before the Guaranteed Delivery Date. · Delays occurred due to uncontrollable factors (e.g., natural disasters, infrastructure failures). |
Learn more about vouchers.
