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What is Shopee On-Time Delivery?
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Shopee On-Time Delivery is a new feature that compensates shoppers with vouchers if their orders are not delivered within the estimated delivery date. You can check if the product is eligible through the following:
Via Product Details page
Via Order Details page
You'll get a compensation notice on your Product Details or Order Details page. If you're eligible, you can claim a voucher that you can use on your next purchase (stackable with Free Shipping and/or Shop voucher).
⚠️Note Shopee On-Time Delivery can only be used in Official Shops, Preferred Sellers, and Warehouse Shops. |
What are the criteria for claiming the On-Time Delivery voucher?
The buyer should select the Order Received button within 3 days upon receipt of the parcel.
The buyer should claim the voucher within the voucher claim period of 3 days.
⚠️Note You won't be eligible for the On-Time Delivery voucher if any of the following apply: · You selected Order Received before the Shopee Returns Period ended. · Delivery failed due to buyer-related issues (e.g., wrong address, recipient unavailable). · The order was returned to the seller (RTS) before the Guaranteed Delivery Date. · The order was approved for return/refund before the Guaranteed Delivery Date. · Delays were caused by uncontrollable events (e.g., natural disasters, infrastructure issues). |
Learn more about vouchers.