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Returns & Refunds

Raising requests
Disputes
Resolution

What products are not eligible for Return/Refund due to Change of Mind? (TAG)

For the English version of this article, click here.



May mga piling produkto lamang ang maaaring ipa-return/refund nang dahil sa Change of Mind. Ang isang produkto ay hindi maaaring isauli kung kabilang ito sa isa sa mga sumusunod na category ng mga non-returnable product.


FASHION

Category

Type

Product


Men Clothes

Innerwear & Underwear

All

Socks

All

Muslim Fashion

All

All


Women Clothes

Lingerie & Underwear

All

Maternity Wear

Nursing Bras

Socks & Stockings

All


Baby & Kids Fashion

Baby Clothes

Swimwear

Boy Clothes

Underwear & Innerwear

Girl Clothes

Underwear & Innerwear



Fast-Moving Consumer Goods (FMCG)

Category

Type

Product

Health

Medical Supplies

Over-the-counter Medicine, Traditional Medicine, Prescription Medicine, Nasal Care, First Aid Supplies, Stethoscopes, Laboratory Tools, Medical Gloves & Masks, Others

Personal Care

Adult Diapers & Incontinence, Eye care, Sanitary Napkins & Panty Liners, Tampons, Pregnancy & Fertility Tests, Menstrual Cup, Feminine Wash, Vaginal Cream, Others

Sexual Wellness

All

Food & Beverages

All

All

Food Delivery

All

All

Beauty

Men's Care

Shaving & Grooming

Mom & Baby



Feeding Essentials

Bottle-feeding, Breastfeeding,  Pacifiers

Maternity Healthcare

Maternity Milk, Maternity Vitamins & Supplement

Milk Formula & Baby Food

All

Baby Healthcare

Baby Oral Care, Sun care, Others

Diapering & Potty

Changing Pads & Kits, Potty Training & Commode Chairs, Disposable Diapers, Cloth Diapers & Accessories, Others

Pets

Pet Food

All

Litter & Toilet

Cat Litter & Boxes, Small Pet Bedding & Litter, Diapers, Dog Training Pads & Trays, Poop Bags & Scoopers, Others



Lifestyle

Category

Type

Product

Sports & Outdoors

Sports & Outdoor Apparel

Swimming Attire, Sports Bras

Books & Magazines

E-Books

All

Tickets, Vouchers & Services

All

All

Digital Services

Digital Services

All



⚠️ Tandaan

• Ang listahan ng mga produktong hindi maaaring ipa-return/refund nang dahil sa Change of Mind ay maaaring magbago nang walang anumang abiso.

• Ang mga personalized/customized products ay hindi maaaring ipa-return/refund dahil sa Change of Mind.

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