Hi, how can we help?

For SPayLater transactions:

• Go Me > SPayLater > Transaction to view the contents of your purchases.

• For transactions that are unclear to you, you may find the different purchases in the respective categories by looking into the transactions based on the date/time or what matches the name of the orders:

1. Marketplace orders: Me > My Purchases > Completed.

2. Digital Purchase / Bills Payment: Me > Digital Purchase > Completed

3. ShopeePay Order - Offline Payment / QRPH transactions: Me > ShopeePay > History.

For SLoan withdrawals:

• Go Me > SLoan > My Bill to view the amount as well as the date and time of your withdrawal.

• You may also visit the ShopeePay page through Me tab > ShopeePay > History to view the history of the loan disbursement.

If transactions remain unfamiliar after checking, take immediate steps to secure your account:

• Change your Shopee account password, ShopeePay PIN, and manage logged-in devices.

• Report the issue to Shopee Customer Service. Provide all relevant proofs and be ready to answer:

• State the reason, date, and time of the incident.

• How and when did you discover the unfamiliar transaction?

• Can you still access your account?

• Include screenshots or evidence to support your report.

Learn more about protecting your finances on SeaMoney (SPayLater and SLoan).