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What is ShopeePay Kill Switch?
The Kill Switch is a security feature in ShopeePay that lets you temporarily disable your account to help protect it against unauthorized access or suspicious activity.
When activated, the Kill Switch helps protect the ShopeePay Balance by:
Blocking outgoing financial transactions
Preventing changes to account information
Activate ShopeePay Kill Switch
Go to the ShopeePay > Me tab > Select Settings > Kill Switch > Select Reason > Proceed > Confirm Activation > Complete verification. You will receive a notification once the Kill Switch has been successfully activated.
Deactivate ShopeePay Kill Switch
Go to the ShopeePay > Me tab > Select Settings > Kill Switch > Deactivate Kill Switch > Proceed > Complete verification. You will receive a notification once the Kill Switch has been successfully deactivated.
⚠️ Note If you experience issues while deactivating Kill Switch, please submit a request through this form. Our team will review your request within 5 business days. |
Transactions and account actions available or blocked during Kill Switch activation
Transaction/Account Actions | Kill Switch ON | |
Account | Maribank | ✓ |
Linked Accounts | ✓ | |
InstaPay | ✓ | |
Pay&Go | ✓ | |
Over-the-Counter | ✓ | |
Over-the-Counter Banking / ATM | ✓ | |
Account | Change Username | ✗ |
Change Mobile number | ✗ | |
Change Email Address | ✗ | |
Change/ Forgot ShopeePay PIN | ✗ | |
Activate Biometrics | ✗ | |
Link/Unlink bank account | ✗ | |
Identity Verification | ✗ | |
Manage Linked Services | ✗ | |
Send Money | Contacts | ✗ |
Bank accounts | ✗ | |
Other E-Wallets | ✗ | |
Send via QR | ✗ | |
Ang Pao | ✗ | |
Payment | Shopee Orders | ✗ |
Merchants via QR Code | ✗ | |
Digital Products (Load, Bills & Travel) | ✗ | |
SVIP & Digital Product Subscription | ✗ | |
Third-Party Services (Google Play, Apple, etc) | ✗ | |
Learn more about Other FAQs related to the Kill switch.