By redeeming the Shopee VIP Complimentary Insurance benefit and applying for the insurance, I confirm my agreement to these Terms and Conditions (“Terms”), as well as the applicable insurance policy terms and conditions underwritten by MoneeInsure General Insurance Co., Inc. (“MoneeInsure”).
Shopee VIP Complimentary Insurance Terms & Conditions
Subject to these Terms, eligible users on the Shopee platform (“User” or “You”) may participate in the Shopee VIP Complimentary Insurance Program (“Program”).
Under this Program, a limited number of complimentary insurance policies will be made available to eligible Shopee VIP users for selected eligible orders (“Benefit”), subject to the approval and underwriting guidelines of MoneeInsure.
The Program is valid during the Shopee VIP membership period, subject to Shopee’s discretion.
1. Eligibility
To participate in the Program and redeem the Benefit, the following conditions apply:
● Users must have an active Shopee VIP membership.
● Users must have a registered Shopee account.
● Users must meet the eligibility requirements of the insurance product as determined by the Insurer.
● Users must have eligible completed orders within the defined eligibility window (e.g., within 30 calendar days from order completion).
2. Redemption Conditions
● The Coverage is not automatically applied. Users must actively redeem the benefit through the designated Shopee interface.
● Only eligible orders that meet all of the following conditions may be selected:
○ Order status = Completed
○ No existing insurance coverage attached to the order
○ Meets product eligibility criteria (including category, price range, and other rules in relation thereto, etc.)
● Shopee reserves the right to determine the final list of eligible orders displayed to the User, subject to Insurer’s applicable insurance policy terms and conditions.
3. Redemption Limitations
● Each User may redeem the Benefit once per VIP subscription cycle (e.g., monthly), unless otherwise specified.
● The Benefit is:
○ Non-transferable
○ Non-exchangeable for cash or other benefits
○ Not refundable
● Once redeemed, the benefit is considered consumed and cannot be reused.
● If the associated order is cancelled after redemption:
○ The insurance policy will be voided
○ The User will not be entitled to re-redeem the benefit within the same cycle
4. Insurance Coverage (“Coverage”)
● The Coverage provides protection for eligible items against accidental damage and liquid damage, subject to the policy terms.
● Coverage details include:
○ Sum insured: up to 100% of item price (subject to minimum and maximum limits)
○ Deductible: None (0%)
● Coverage period: 1 month per insured item
● Coverage will commence from the policy issuance date (or as specified in the Certificate of Insurance).
● All coverage is subject to the terms, conditions, exclusions, and acceptance by MoneeInsure. Insurance coverage is not automatic.
● Covered insurance products are Merchandise Protection, Electronics Protection and Gadget Protection underwritten by MoneeInsure
5. Insurance Structure
● MoneeInsure General Insurance Co., Inc. is the Insurer underwriting the insurance policy, duly organized and existing under the laws of the Philippines and duly licensed by the Insurance Commission.
● Shopee does not provide insurance advice, recommendations, solicitation, brokerage, or intermediary services in relation to any insurance product. Any insurance application, underwriting, policy issuance, servicing, and claims handling are performed solely by MoneeInsure.
● The insurance policy is distributed by MoneeInsure Insurance Broker Inc., duly organized and existing under the laws of the Philippines and duly licensed by the Insurance Commission.
● This Benefit is not a premium discount nor a rebate.
● The issuance of the insurance coverage is not automatic. It will only be issued once the Participant has successfully completed the registration and passed the underwriting guidelines of MoneeInsure.
○ All insurance policies and coverage are subject to the standard underwriting guidelines, risk assessment, and acceptance criteria of MoneeInsure. Users acknowledge that if they do not meet MoneeInsure’s underwriting guidelines, MoneeInsure is not obligated to issue an insurance coverage.
○ The policy is subject to the specific terms, limits, and conditions of MoneeInsure. For full details regarding benefits, deductibles, exclusions, and claims procedures, Users must refer to the formal Policy Documents to be provided by MoneeInsure upon approval of the insurance application.
○ These T&Cs shall be governed by and construed in accordance with the laws of the Philippines.
● No Guarantee of Issuance: Receiving this Benefit does not guarantee the issuance of the insurance policy or coverage, and eligibility and enrolment under the insurance policy remain subject to the applicable insurance policy terms and insurer requirements.
● Independent Promotion: The Benefit is provided by Shopee under a group policy model. It is not to be interpreted as a discount, rebate, or any form of inducement provided by MoneeInsure in connection with the insurance sale.
● Policy Integrity: The Benefit is entirely independent of the insurance contract and shall not modify or be considered a part of the policy's terms, conditions, or benefits.
6. Fraud and Misuse
Shopee reserves the right to refuse, cancel, or withdraw the Benefit, and suspend or terminate the User’s participation in the Program in the event of:
● Fraud
● Abuse of the Program
● Violation of these Terms and/or Shopee’s Terms of Service and other policies
Any such action will result in the Benefit being deemed void.
7. Liability
Shopee shall not be responsible for:
● Insurance underwriting decisions
● Claim approvals or rejections
● Any losses arising from the use of the Benefit
All claims are subject to the MoneeInsure’s assessment and policy terms.
8. General
These Terms must be read together with:
● Insurance policy wording
● Shopee Terms of Service
● Shopee Privacy Policy
In the event of inconsistency, the insurance policy wording shall prevail.
FAQ
Shopee VIP Complimentary Insurance is a benefit you can enjoy as a Shopee VIP member. It gives you protection for your selected purchases, so you’re covered if something unexpected happens to your purchased items —like accidental or liquid damage.
As part of your Shopee VIP membership, this benefit gives you extra value every time you shop
Unlock your complimentary protection when you meet the following:
1.You’re a Shopee VIP member in good standing
2. You’ve made a recent completed purchase within 30 days
3. Your item is eligible for coverage
Your Shopee VIP Complimentary Insurance isn’t automatically applied to eligible orders, but redeeming it is quick and easy.
To redeem your benefit, go to the VIP page or eligible orders, select the item you want to protect, and tap Redeem. Tap Redeem, confirm your selection, and you’re done.
Once confirmed by the Insurer, your insurance will be issued and automatically linked to your order so you can enjoy added protection right away.
If your order is eligible for Shopee VIP Complimentary Insurance, you'll see it in the app and can redeem your benefit in just a few taps.
To be eligible, an order must meet all of the following:
1. Order status is Completed.
2. No insurance has been previously applied.
3. Within the eligibility period (e.g., within 30 days from completion).
4. Item meets product rules (such as category and price range).
5. Order contains only one item (single quantity).
Your item is protected against everyday accidents, such as accidental damage (like drops or breakage) and liquid damage (like spills).
For complete details on what’s included and any exclusions, you can check the full policy terms and conditions.
Your protection begins as soon as you successfully redeem your Shopee VIP Complimentary Insurance, and it is approved by the Insurer.
You can enjoy this benefit once per VIP cycle (monthly) so it’s best to use it on an item you really want to protect.
If the underlying order is cancelled after redemption:
● The insurance coverage will be voided
● The benefit will be considered used and cannot be re-redeemed within the same VIP cycle
This benefit is exclusive to eligible Shopee VIP members and can’t be transferred, or exchanged for cash or other rewards, or refunded.
To file a claim, follow the step-by-step guide in the “How to Claim” section. Claims must be submitted within 30 working days from the date of covered incident