Q: How can I use my Mari Credit Card for Shopee checkout?
A: To use your Mari Credit Card for Shopee checkout, you can activate the linkage directly within the Shopee app when you are ready to make a purchase. Learn more here.
Q: Why is my Mari Credit Card checkout on Shopee failing?
If your transaction was not successful, please check that you have met the following requirements:
Card Status: Ensure your card is not locked
Spending Mode: Check that your card is set to “Credit Mode” (not Debit)
Credit Limit: Ensure you have sufficient available credit to cover the purchase amount.
If all conditions are met and the payment still fails, please reach out to Shopee Customer Support or MariBank Live Chat for assistance.
Q: What is an installment plan, and how do I manage it?
A: An installment plan allows you to split the cost of eligible Shopee purchases into smaller, equal monthly payments over 3, 6, or 12 months, with a 0% add-on rate.
How it works:
Credit Limit: The full purchase amount is temporarily reserved from your credit limit. As you pay off your monthly installments, your available credit limit is restored proportionally.
Billing: Your monthly installment amount will be included in your monthly billing statement as part of your Total Amount Due.
Repayment: You can manage your payments by settling your Total Amount Due through the MariBank app. To keep your account in good standing and avoid late fees, ensure you pay at least the Minimum Amount Due by your payment due date.
Tracking: You can easily track your installment purchases through the MariBank app:
Open the MariBank App.
Go to the Card tab
Select your Credit Card to view your transaction history.
Select the specific transaction to see details, including the number of installments
Q: I have a dispute regarding my order (e.g., defective or undelivered items). Who should I contact?
A: For issues concerning your order (e.g., defective product, missing item, or delivery concerns). You may request for return/refund in the Shopee App.
Q: How do refunds work for Shopee Instant Checkout?
The refund for an order paid via Shopee Instant Checkout is automatically restored back to your credit limit. Here is what you can expect:
Restoring Your Credit Limit: Any refunded amount is automatically credited back to your available credit limit.
Checking Refund Updates: You can view these updates in your MariBank app’s transaction history.
Full Refunds: If your order is cancelled, you will see a positive transaction record created to offset the original purchase.
Partial Refunds: If you returned only some items, your transaction record will be updated to reflect the adjusted amount. If you have already made monthly installment payments toward an item that was later refunded, those payments will be credited back to your Mari Credit Card balance as an overpayment, which will offset your future billing statements.
Processing Time: Please note that refunds for returned items typically take 5–45 days to be processed.
Q: Can I switch my payment mode from Debit to Credit within the Shopee app?
A: Currently, you should ensure your MariBank card’s spending mode is set to "Credit" within the MariBank app before you checkout on Shopee. If your card is set to Debit, the system will not be able to process the transaction as an installment or a credit purchase.
For other Maribank concerns, visit MariBank Help Center.