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Why is my order returned to the seller (RTS)?
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Your order is returned to the seller due to the following reasons:
Wrong or incomplete delivery address or out of the delivery zone. Learn how to update your delivery address here.
The consignee is unknown.
The item is prohibited/restricted.
The parcel was damaged during transit.
There could be customs issue/s (for overseas orders).
Failed to receive your order on the second delivery attempt or refused to accept the delivery on the first delivery attempt.
⚠️ Note · Orders tagged as RTS cannot be redelivered as they are returned to the seller. · For Paid/Non-COD orders, a refund will be issued once the parcel is returned to the seller. You may repurchase the item. · For COD orders, wait until the order is marked as canceled before repurchasing to avoid duplicates. · Not all couriers notify before delivery. Please track your parcel via the app. For courier concerns, contact Shopee Supported Logistics. |
To know more about the RTS timeline, kindly see the table below.
Return to Seller (RTS) order will arrive depending on the origin and destination of the order.
Return Lead time (Day 0 - Returned Initiated Date) | |||||
Lead time during working days | Destination (Seller) | ||||
Metro Manila | Luzon | Visayas | Mindanao | ||
Origin (Buyer) | Metro Manila | 7-10 araw | 15-18 araw | 15-18 araw | 15-18 araw |
Luzon | 10-13 araw | 10-13 araw | 14-17 araw | 14-17 araw | |
Visayas | 14-17 araw | 14-17 araw | 10-13 araw | 14-17 araw | |
Mindanao | 14-17 araw | 14-17 araw | 14-17 araw | 10-13 araw | |
Intra-province | - | 8-11 araw | |||
⚠️ Note Intra-province refers to locations within the same geographical area (Luzon, Visayas, or Mindanao). Example: Cebu to Cebu. |
Learn more about payment refunds and what will happen when the seller fails to receive the RTS delivery.