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Can I change the courier assigned to my order? (ENG)
Para sa Taglish version ng article, pindutin ito.
You can change the courier assigned to your order within an hour after you’ve checked out or before the seller arranges your order for pick up (whichever comes first), and if your seller has other couriers assigned that can service your delivery address and parcel’s dimensions.
⚠️ Note • You can only change the courier once and the change is only allowed for Standard Options only. • Please refrain from changing couriers of bulky orders. This may lead to failed or canceled orders since the new courier may not support its dimensions. |
To change the assigned courier, go to Me tab > select To Ship > select the order > on Shipping Information, select CHANGE > choose the shipping channel available > Confirm.
If you receive an error prompt, this could be due to the following scenarios:
- You already changed the shipping option. Please note that you can only change the shipping option once.
- If only one courier is assigned to the Seller’s shop, you will not be able to change the courier because there is no other shipping courier that can deliver your order.
- If there is only one courier to the Seller’s shop that can deliver to your area.
- If the seller has arranged the shipment and the assigned courier has already picked up the item, the courier cannot be edited anymore.
- If it has been more than 1 hour after an order has been placed, the courier can't be edited because it is already beyond the 1-hour cut-off.
Track your order within App once you know the assigned courier. If the delivery is unsuccessful, know more here.
If you are unsure of what to do if you haven’t received your order within the Estimated delivery date, learn more here.
Contact Shopee Supported Logistics partners if you need to track or expedite your order.
