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Here are the following reasons why your ShopeePay account may be disabled:

• If you enter an incorrect ShopeePay PIN or Shopee account password 5 times in 30 minutes, your account will be temporarily disabled for 30 minutes.

• If you enter an incorrect ShopeePay PIN or Shopee account password more than 8 times within a 24-hour period, your account will be permanently disabled.

• Your ShopeePay account has been requested to be disabled due to a lost or stolen mobile phone.

• Suspicious activities have been detected on your account and it has been flagged.

In case your account has been banned, it is recommended that you:

• Take a screenshot of the notification or error message you received.

• Get in touch with the Customer Service Team and verify the cause behind the account's ban.

• If the account was banned because of outdated information, you may request a manual payout for any remaining balance on the account.

To reactivate your ShopeePay account later, contact Shopee Customer Service. Your account will be reactivated in 24-48 hours if your request is valid.