Hi, how can we help?

Other FAQs related to Shopee Loyalty Program

Para sa Taglish version ng article, basahin dito.



Q: I qualify for Silver/Gold/Platinum, what should I do?

A: Your Loyalty Tier benefits will be automatically applied to your registered Shopee account.



Q: What are my Special Privileges in Silver/Gold/Platinum?

A: Depending on your Loyalty Tier, you can enjoy a range of special privileges. The more you order and spend, the more benefits you receive. Below is an overview of these privileges:

 

Classic

Silver 

Gold

Platinum

Minimum orders in the last 6 months

1

3

15

or at least ₱6,000 total spend

30

or at least ₱30,000 total spend

Free Shipping Discount up to ₱80 with ₱500 min. spend

 

1x

2x

3x

SPX Express Delivery Discount Vouchers

 

5x 50% off

up to ₱100

10x 70% off

up to ₱100

20x 70% off

up to ₱100

Free Shipping Discount Vouchers up to ₱80 with ₱600 min. spend

  

28x

Birthday Voucher

₱50 min spend

  

15% off, up to ₱200

Mobile Load & Data Discount Vouchers

₱99 and ₱140  min. spend

  

2x 10% off up to ₱5

1x 50% off up to ₱50

2x 20% off up to ₱8

1x 50% off up to ₱50

Priority Customer Service

   

Yes


 

These vouchers will appear on the app, learn more about how you can redeem your rewards.



Q: Where can I find the Free Shipping Discount Voucher?

A: All Gold and Platinum members will automatically receive their Free Shipping Discount Vouchers in their wallets. Users can find these vouchers with the 7x sticker in their voucher wallet.




Q: Why was the birthday voucher not loaded even if I am already a platinum/gold user?

A: Birthday voucher shall automatically reflect on the user’s account on his/her birthday and shall be valid for 29 days after that. If there's no birthday voucher displayed, the user might not have updated his/her birthday in the app.


⚠️ Note

Make sure to update your birthday in the app at least 2 weeks before your actual birthday to avoid issues in receiving your birthday voucher.



Q: How do I use my SPX Express Delivery vouchers?

A: Visit spx.ph or download the SPX Express App > Sign up using your Shopee-registered phone number. Your loyalty vouchers will be automatically added to your SPX Express voucher wallet. You can now use it during checkout.



Q: Where do I find my Mobile Load & Data discount vouchers & how do I use them?

A: Users can claim their Mobile Load & Data discount vouchers in the Loyalty page. 



Learn more about the Shopee Loyalty Program and 7x Free Shipping Discount Voucher.
Are you satisfied with the article?
Satisfied
Unsatisfied