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Q: I qualify for Silver/Gold/Platinum, what should I do?
A: Your Loyalty Tier benefits will be automatically applied to your registered Shopee account.
Q: What are my Special Privileges in Silver/Gold/Platinum?
A: Depending on your Loyalty Tier, you can enjoy a range of special privileges. The more you order and spend, the more benefits you receive. Below is an overview of these privileges:
Priviledges | Classic | Silver | Gold | Platinum |
Minimum orders in the last 6 months | 1 | 3 | 15 or at least ₱6,000 total spend | 30 or at least ₱30,000 total spend |
Birthday Discount Voucher | 1x | 1x | 1x | |
Birthday Free Shipping Voucher | 1x | 1x | 1x | |
SPX Express Delivery Discount Vouchers | 5x 50% off up to ₱100 | 10x 70% off up to ₱100 | 20x 70% off up to ₱100 | |
Mobile Load & Data Discount Vouchers ₱99 and ₱200 min. spend | 2x ₱5 Off (per month) 1x ₱20 Off (per cycle) | 2x ₱8 Off (per month) 1x ₱20 Off (per cycle) | ||
Free SeaInsure Personal Accident Insurance | Up to ₱10,000 for 3 months | Up to ₱20,000 for 3 months | ||
Priority Customer Service | Yes |
These vouchers will appear on the app, learn more about how you can redeem your rewards.
Q: Why was the birthday voucher not loaded even if I am already a platinum/gold user?
A: Birthday voucher shall automatically reflect on the user’s account on his/her birthday and shall be valid for 29 days after that. If there's no birthday voucher displayed, the user might not have updated his/her birthday in the app.
⚠️ Note Make sure to update your birthday in the app at least 2 weeks before your actual birthday to avoid issues in receiving your birthday voucher. |
Q: How do I use my SPX Express Delivery vouchers?
A: Visit spx.ph or download the SPX Express App > Sign up using your Shopee-registered phone number. Your loyalty vouchers will be automatically added to your SPX Express voucher wallet. You can now use it during checkout.
Q: Where do I find my Mobile Load & Data discount vouchers & how do I use them?
A: Users can claim their Mobile Load & Data discount vouchers in the Loyalty page.
Q: How is my Loyalty tier determined?
A: Your Loyalty tier depends on the number of successful orders and spend you’ve made every 6 months
Platinum Members - Min. order of 30 completed orders and at least P30,000 total spend
Gold Members - Min. order of 15 completed orders and at least P6,000 total spend
Silver Members - Min. order of 3 completed orders
Classic Members - Min. order of 1 completed order
Q: When does my tier refresh
A: The loyalty tier refreshes every 6 months:
1st refresh: January 1 (counting orders and spend from July 1 - December 31)
2nd refresh: July 1 (counting orders and spend from January 1 - June 30)
Q: I qualify for an upgraded tier. When will my tier be upgraded
A: You can upgrade your tier immediately during the current cycle and enjoy your upgraded tier until the next cycle.
Q: How do I receive my loyalty benefits?
A: Your Loyalty Tier special benefits will automatically be applied to your Shopee registered account. You will also receive notifications regarding your special privileges.
Q: When do my rewards refresh?
A: Birthday voucher shall automatically reflect on the user’s account on his/her birthday and shall be valid for 29 days after that. If there's no birthday voucher displayed, the user might not have updated his/her birthday in the app.