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Other FAQs related to Shopee Loyalty Program
Q: I qualify for Silver/Gold/Platinum, what should I do?
A: Your Loyalty Tier benefits will be automatically applied to your registered Shopee account.
Q: What are my Special Privileges in Silver/Gold/Platinum?
A: Depending on your Loyalty Tier, you can enjoy a range of special privileges. The more you order and spend, the more benefits you receive. Below is an overview of these privileges:
Classic | Silver | Gold | Platinum | |
Minimum orders in the last 6 months | 1 | 3 | 15 or at least ₱6,000 total spend | 30 or at least ₱30,000 total spend |
Free Shipping Discount up to ₱80 with ₱500 min. spend | 1x | 2x | 3x | |
SPX Express Delivery Discount Vouchers | 5x 50% off up to ₱100 | 10x 70% off up to ₱100 | 20x 70% off up to ₱100 | |
Free Shipping Discount Vouchers up to ₱80 with ₱600 min. spend | 28x | |||
Birthday Voucher ₱50 min spend | 15% off, up to ₱200 | |||
Digital Products Discount Vouchers ₱99 min. spend | 2x 10% off up to ₱10 1x 50% off up to ₱50 | 2x 20% off up to ₱20 1x 50% off up to ₱50 | ||
Priority Customer Service | Yes | |||
These vouchers will appear on the app, learn more about how you can redeem your rewards.
Q: Where can I find the 7x Free Shipping Discount Voucher?
A: All Gold and Platinum members will automatically receive their Free Shipping Discount Vouchers in their wallets. Users can find these vouchers with the 7x sticker in their voucher wallet.
Q: Why was the birthday voucher not loaded even if I am already a platinum/gold user?
A: Birthday voucher shall automatically reflect on the user’s account on his/her birthday and shall be valid for 29 days after that. If there's no birthday voucher displayed, the user might not have updated his/her birthday in the app.
Q: How do I use my SPX Express Delivery vouchers?
A: Users can follow the steps below to claim their SPX Express Delivery vouchers: Visit spx.ph or download the SPX Express App > Sign up using your Shopee-registered phone number > Your loyalty vouchers will be automatically added to your SPX Express voucher wallet > Use your vouchers and start saving on your deliveries!
Q: Where do I find my Digital Products vouchers & how do I use them?
A: Users can claim their Digital Products discount vouchers in the Loyalty page.
⚠️ Note Make sure to update your birthday in the app at least 2 weeks before your actual birthday to avoid issues in receiving your birthday voucher. |
Learn more about the Shopee Loyalty Program and 7x Free Shipping Discount Voucher.