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[Account Safety] What should I do if I cannot complete the verification puzzle during sign up/login?

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If you had trouble completing the verification puzzle, kindly do the following:

  • Try again and match the puzzle piece as closely as possible using the slider.

  • Select the refresh icon to generate a new puzzle and try again.

  • Restart or update the app to the latest version.

 

Generating-new-captcha-verification-puzzle-on-Shopee-App.gif



If the problem persists, contact Shopee Customer Service for assistance.

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