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Other FAQs related to Japan Overseas Orders
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Q: Can I use Cash-on-Delivery (COD) for Japan Overseas orders?
A: No, COD is not available. All other payment options can be used.
Q: How can I track my Japan order?
A: Track your order via the Shopee App, Aftership, or PhilPost.
Q: What if I’m unavailable during delivery?
A: Contact PhilPost to arrange redelivery.
Q: I received a Customs Duties and Taxes payment notice. What should I do?
A: Settle the customs duties and taxes. Parcels may require self-pick-up at Customs.
Q: What is Presentation to Customs Charge (PTCC)?
A: A service fee charged by PhilPost per parcel. You can verify with PhilPost.
Q: What if PhilPost doesn’t service my area?
A: Check the serviceable areas list. If unserviceable, you must pick up your order at the nearest serviceable location; additional fees may apply.
