Hi, how can we help?

Para sa Taglish version ng article, basahin dito. 

Q: Can I use Cash-on-delivery (COD) on my Japan Overseas orders?

A: No, you can use all payment options, except for COD. There will be no COD option for Japan Overseas orders.

Q: How can I track my order from Japan?

A: Aside from tracking your order via Shopee App, you can also track your orders coming from Japan via Aftership or via PhilPost.

Q: What do I do if I’m not able to receive my order?

A: If you are unavailable during the delivery, you will need to contact PhilPost if the parcel can be redelivered.

Q: I  received a notification for payment of Customs Duties and Taxes, what do I do?

A: You will need to settle the payment of customs duties and taxes. Parcels may be at Custom premises and will be subject to self-pick-up.

Q: What is Presentation to Customs Charge (PTCC)?

A: This is a service charge by PhilPost for every parcel. You may also validate this charge by contacting PhilPost.

Q: What do I do if my area is not serviceable by PhilPost?

A: Make sure to check this list to see if your order is serviceable by PhilPost. If your location is unserviceable, you will need to pick up your order at the nearest serviceable area. Please note that additional costs may apply.