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How can I cancel my Hotel booking?

 

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You may try to cancel your booking through the Shopee app. Go to Me tab > Digital Purchase > To Receive > Travel to be able to see the bookings that are yet to be claimed.

 

 

 

Select the order or hotel booking that you want to cancel > scroll down and select the Cancel Reservation button > choose the reason for cancellation > Continue with Cancellation >  select Yes, Cancel.

 

Cancel-Agoda-Hotel-Reservation.gif 

 

Go to  Me tab > Digital Purchase > Cancelled > Travel to check if your hotel booking has been successfully canceled.

 

 

 

If you are eligible for a refund, please ensure that your ShopeePay wallet is activated. Refunds for all available payment methods (except credit/debit card and SPayLater) will be credited to your ShopeePay wallet within an estimated 7-10 working days. Learn more about refunds for Credit/Debit card payment methods.

 

 To check on the status of your possible refund, go to  Me tab > Digital Purchase > Refund > Travel.

 

  

⚠️Note

• All cancellations made within the free cancellation period will not incur any penalty charges

• Cancellations made past free cancellation periods or non-refundable bookings may incur a penalty fee, subject to the hotel's cancellation policy. 

You cannot cancel on the day of your check-in date.

• If you wish to cancel on the day of your check-in date/non-refundable bookings due to special reasons, you may reach out to our Customer Service for assistance. Learn more about order cancellation.

• Manual cancellation through Customer Service can only be processed on business days,10 am - 7 pm.

We also cannot guarantee refunds for cancellation of non-refundable or on-the-day check-in booking, as this will be subject to the Hotel’s cancellation policy.

 

You can check on the cancellation policy on the Booking Details page > select the (i) icon.

  •  You’ll see green text displayed for bookings that include a free cancellation period, this will also display the date until when the period is applicable.

  • However, for non-refundable bookings, red text will be displayed.

 

Booking-Details-page-cancellation.gif 

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