Hi, how can we help?

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Here are 2 ways to keep access to ShopeePay

1. Upload a valid ID and input your personal information.

2. Provide additional information if an ID is unavailable. 

List of additional information required: 

- Email Address

- Place of Birth

- Date of Birth

- Nationality

- Source of Funds 

- Industry 

- Occupation 

- Employer Name 

- Purpose of Opening

- Present Address 

- Permanent Address 

- Gender 

- Income 

Benefits of verifying your account
Increase wallet limit to ₱100,000 and get access to more ShopeePay features by submitting a valid ID. 

Fully Verify Your Account

Select ShopeePay wallet on the Shopee homepage > setting or  ⚙ button > select ID Verification > fill in the necessary details > agree to Terms of Service and Privacy Policy 

Reminders When Verifying Your Account

1. Fill in the details as shown on your ID.

2. Submit a clear picture of your ID and a picture of yourself holding your ID to help speed up the verification process.

3. For minors ages 13 to 17 years old, we require the necessary documents listed below. The requirements should be submitted in the Minor Request Form: 

- Birth certificate (PSA Copy)

- Parental Consent Form signed by a parent or guardian 

- Valid ID of parent / legal guardian

- Proof of Guardianship (if applicable)

4. For non-citizens, please choose the appropriate ID type, "Alien Certificate of Registration." Ensure that both the front and back portions of your ID are uploaded.

5. If you have encountered unexpected errors or issues, we strongly recommend that you follow the basic troubleshooting tips.

List of Valid IDs for Verification  

Learn more about other FAQs related to ShopeePay Verification.