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[ShopeePay] How do I verify my ShopeePay account?
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⚠️ Note |
Keep Access to Your ShopeePay Wallet
To keep your ShopeePay access active, ensure your information is accurate and complete. You may:
Option 1: Upload a valid ID and fill in your personal details.
Option 2: If you don't have a valid ID, provide the following additional information:
Email Address
Place of Birth
Date of Birth
Nationality
Source of Funds
Industry
Occupation
Employer Name
Purpose of Opening
Present Address
Permanent Address
Gender
Income
Fully Verify Your Account
On your ShopeePay page, go to Me tab > Settings > Select Update Info > Agree to the Terms and Conditions and Privacy Policy > Next > Complete the Facial Verification > Upload your ID > Fill in required details > Confirm.
1. Verification using PhilSys ID (for faster approval)
2. Verification using Other ID
Reminders When Verifying Your Account
Steps for ShopeePay Verification
Fill in your details exactly as shown on your valid ID.
Upload a clear photo of your ID and a selfie while holding the same ID to help speed up the verification process.
For minors (ages 13 to 17), submit the following documents via the Minor Request Form:
Student ID (accepted if the minor has no other valid ID
Latest Enrollment Form (required if Student ID is expired)
Parental Consent Form (signed by a parent/guardian and submitted in JPEG format)
Birth Certificate
Valid ID of parent/legal guardian
Proof of legal guardianship, if applicable (e.g., adoption papers)
For non-citizens, select “Alien Certificate of Registration” as your ID type and upload both front and back images of the ID.
If you encounter errors or issues, please try our basic troubleshooting tips to resolve them quickly.
⚠️Note You’ll receive a notification in the Shopee App regarding the result of your submission. If your verification is rejected, you may reapply after addressing the reason stated in the notification. For further assistance, feel free to contact Shopee Customer Service. |
List of Valid IDs for Verification
Benefits of verifying your account
Increase wallet limit to ₱100,000 and get access to more ShopeePay features by submitting a valid ID.
Features | Non-verified | Verified |
Inflow Limit Cumulative amount that can be received into your ShopeePay wallet | Php 10,000 | Php 100,000 |
Outflow Limit Cumulative amount that can be moved out of your ShopeePay wallet | Php 10,000 | Php 100,000 |
Wallet Balance Maximum amount that can be kept in your ShopeePay wallet | Php 50,000 | Php 100,000 |
Pay Shopee Orders and Digital Products Buy load and e-vouchers, pay bills | ✓ | ✓ |
Scan to Pay Pay for your purchases at participating ShopeePay merchants and other stores. | ✓ | ✓ |
Send Money To ShopeePay accounts, bank accounts, and other e-wallets | ✘ | ✓ |
Learn more about how to make sure your ID is approved for ShopeePay verification and other FAQs related to ShopeePay Verification.