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[Customer service] How do I contact Shopee Customer Service?

Para sa Taglish version ng article, basahin dito.

 

 

Shopee Customer Service can be reached through the following channels:

Chat via App:  24/7

Internet Call via App: Daily 7:00 AM to 7:00 PM

 

⚠️Note

For ShopeePay-related concerns, you can reach our ShopeePay Customer Service.

 

 

Chat with Shopee

Go to the Me tab > Chat with Shopee > start chatting.

 

Chat-with-Shopee-Customer-Service.gif



Via Internet Call or In-App Call

Go to the Me tab > select Help Centre > Scroll down and choose Internet Call > select if you are a Buyer or a Seller > select the following concern and you’ll be redirected to Shopee’s Customer Service.

 

Using-Internet-Call-via-Help-Center-in-Shopee-App.gif

 

⚠️Note

This feature is only available for use via Shopee app and users must be logged-in for the call to go through.

Make sure to enable microphone permissions before initiating an internet call. To enable it, go to your phone Settings and allow the microphone for the Shopee app. 

For order-related concerns, please include your Shopee username and Order ID for us to serve you more efficiently.

 

 

Learn how to view My Inquiries' status in the Shopee App.

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