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[ShopeePay] How do I make a withdrawal from ShopeePay?
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You can make a withdrawal from your ShopeePay wallet to your bank if you have already added a bank account to your ShopeePay account.
To make a bank transfer, go to your ShopeePay wallet and select Bank Transfer > select a bank and input account details > Next > enter the transfer amount > Next > Send Money Now > enter your ShopeePay PIN or FaceID/TouchID.
Bank Transfers cannot be canceled once confirmed. You can review your bank transfer details under Last Transactions on your ShopeePay wallet.
⚠️ Note • Bank transfer requests can be submitted on weekends or public holidays but will be processed within 1-2 working days. • Ensure your ShopeePay account is verified before requesting a bank transfer. • The minimum transfer amount is ₱1.00. • A ₱15 admin fee applies to all transfers, except transfers to a linked SeaBank account, which are free. |
Troubleshooting ShopeePay Bank Transfers
If prompted to verify your bank account, refresh the Shopee app and recheck your bank account details.
If funds are not received within 1-3 working days, possible reasons include:
Incorrect bank account details: You will be notified to remove the incorrect details and add the correct ones.
Transfer to the wrong account: Transfers to non-existent accounts will be canceled. For existing accounts, contact your bank to recover the funds.
If unexpected errors occur, follow basic troubleshooting steps.
If issues persist, contact Shopee Customer Service for assistance.
