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[Order Tracking] What should I do if I have not received my order after the Estimated Delivery Date?
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If you haven’t received your order after the Estimated Delivery Date, you can:
1. Request a Refund
Go to Me tab > Select To Receive under My Purchases > Select Return/Refund corresponding to your order > Select product(s) and quantity to return > Select Next > Select Did Not Receive Some/All of the Items > select Parcel not delivered > Next > then, check proof of delivery. If the proof of delivery is not familiar to you, select Continue with Request > Check or edit your Contact Email > Submit.
2. Contact the Logistics Partner
If you received an SMS from the rider, you may contact them directly using the number provided. If there’s no response or no SMS/call was received, contact the courier directly and provide your Order SN and Tracking Number to check the status.
⚠️Note • Not all riders send SMS or calls before delivery. If you're not expecting a parcel, avoid accepting deliveries that are not reflected in your order status. • Orders can’t be canceled once shipped. If your order is delayed beyond the Estimated Delivery Date (EDD), you may file for a return/refund. • For orders shipped via non-Shopee Supported Logistics, contact the seller directly. If they’re unresponsive, you may raise a refund request before the Shopee Returns Window ends. |