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Check the Estimated Delivery Date by going to the Me tab > select To Ship or To Receive > View the estimated delivery date range of your order.

There are 3 actions you can take if you haven’t received your order after the Estimated Delivery Date:

1. Raise a refund request

Select To Receive via the Me tab on the Shopee App > Select the order > Select Return/Refund on the Order Details page > Select the I didn’t receive my items > Select the Product(s) not received > Next > Select Reason > Select Parcel not delivered > Confirm > then, check proof of delivery. If the proof of delivery is not familiar to you, select Proceed > Submit. 

2. Extend Shopee Guarantee 

If you would like to wait for the order or have been informed by the seller that it will arrive soon, you can extend the order’s Shopee Guarantee by clicking the Extend Shopee Guarantee button. Additional 3 days will apply. 

3. Contact the logistics partner 

Sometimes riders send an SMS when delivering your order, If you receive an SMS, you can directly contact the courier using the number used.

If the rider is not responding or did not receive any SMS/Calls from the courier, you may contact the courier directly for assistance and provide the following to inquire about the status of the order:

• Order SN

• Tracking Number

You may contact the seller directly for orders shipped using non-Shopee Supported Logistics. If the seller is not responsive, you can either extend the Shopee Guarantee or raise a refund request before your Shopee Guarantee period expires.