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How do I cash-in my ShopeePay with Over-the-Counter?
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Go to ShopeePay Wallet > Cash In > Select Over-the-Counter as payment method > choose the preferred bank > CONFIRM > enter the Cash In amount or select a cash value > Pay Now.
After you have selected your preferred over-the-counter, verify your email > Pay > then follow the instructions depending on the chosen payment channel. Make sure to bring a valid government-issued ID to present at over-the-counter transactions.
For BPI, go to the BPI Express Assist (BEA) kiosk at any BPI/BPI Family branch to make a cash payment, and give the exact amount due for bills payment for Dragonpay Corp to the teller.
For BDO, go to any BDO branch, fill out the blue cash deposit slip, and give the slip with the exact amount due to the teller.
For ChinaBank, go to any ChinaBank branch, fill out the regular cash deposit slip, and give the slip with the exact amount due to the teller.
If you made an overpayment or underpayment, please contact Dragonpay Customer Support at:
Contact Number: (02) 8 655-6820 (Mondays to Fridays 8:00 am – 6:00 pm)
Email at: help@dragonpay.ph
Available Cash In Channels | Partners | Fees | Min. Cash In Amount | |
Linked Bank Accounts | MariBank | FREE | No min. amount required | |
BPI Will be processed via the InstaPay network starting Aug 18, 2025 | Partner may charge for this service with varying fees | No min. amount required | ||
UnionBank Will be processed via the InstaPay network soon | No min. amount required | |||
Transfer from Other Banks and E-wallets | GCash, BDO, Maya, Metrobank, Landbank, RCBC, and more Cash-ins from other e-wallets, bank apps, or websites | Partner may charge for this service with varying fees | ₱1 | |
Over-the-Counter | Pay&Go Machines Available at Mercury Drug, Uncle John's, Alfamart, Robinsons Supermarket, Shopwise, and more | FREE | ₱500 | |
Pawnshops Cebuana Lhullier, Palawan Pawnshop, and Villarica Pawnshop | FREE | ₱500 | ||
Payment Centers ECPay | FREE | ₱500 | ||
Department Stores Robinsons Department Store and SM Bills Payment | FREE | ₱500 | ||
Convenience Store 7-Eleven | Partner will charge 2% for this service | ₱50 | ||
⚠️Note Cash-ins via Posible and TrueMoney will be available only until Nov 15, 2025. TouchPay and RD Pawnshop are no longer supported and will also be removed on this date. Please use other cash-in channels. |