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[Shipping Returns] How do I pack my parcel for return/refund?
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You should pack the product(s) for return/refund securely in their original packaging, such as a cardboard box or poly mailer with bubble wrap, to protect them from any damage when they are shipped back to the seller/Shopee Warehouse.
If the original packaging is damaged, you may follow these guidelines:
Check if all items for return are correct and complete including the accessories, and/or documentation included in the received product.
Securely tape the products and wrap them with at least 1-2 rolls of bubble wrap or newspaper. Make sure to snug the packaging according to the product’s shape.
Once the product is properly wrapped, place it inside a corrugated box of the correct size. Do not use an oversized or smaller box. Wrap the item/s with at least 1-2 rolls of bubble wrap or newspaper, then securely seal the box with tape.
If using pouch packaging, ensure that you use the correct size of the pouch for the product. Tuck and snug the pouch according to the size of the package with enough/minimal space for the product. Leave enough space to paste the air waybill. Do not loosely place the package inside the courier pouch with too much excess area.
Write the Request ID and Return Tracking Number (For SPX Express and J&T Express Returns) on the pouch or box packaging for easier tracking and identification of your return parcel.
For fragile items, you’re encouraged to use a “This side up”, “Fragile”, or “Handle with care” sticker as an additional reminder to the courier to handle your parcel with caution.
Ensure that product(s) are returned in the original received condition, completed with all the original inclusions. Examples of such inclusions are:
Original brand packaging
Free gifts
Warranties
Tags
Manuals
All the accessories provided with the product
To help us process your return faster, you may include a note inside the parcel with the following information:
Your Shopee username
Order ID or Return ID
Description of return reason (e.g. how is the product damaged, malfunctioning, or different from what you ordered)
⚠️Note • Shopee will not be liable for any damage caused to your return parcel due to improper packaging. • Please take into account that your parcel may go through multiple touch-points during delivery (e.g. loading, unloading, sorting) and they should be adequately packaged to withstand the entire delivery cycle. • For Drop Offs, Drop off points/branches can only provide free pouches and packaging tapes at the branch. • For high-value, fragile, or items delivered in a box: these items must be brought along with the original box packaging. Otherwise, if not packaged properly, the courier staff may reject your parcel. |
