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For SPX Returns (starting 14 July 2025)

Hand over your return item to the SPX rider. They will handle the packing and attach the airway bill (AWB). SPX will provide all packaging materials (pouches, boxes, bubble wrap, cling wrap, and printed AWBs). The rider will take photos before and after packing.

For Other Couriers

Pack the item securely using its original packaging (e.g., box or poly mailer with bubble wrap) to avoid damage during return shipping to the seller or Shopee Warehouse.

If the original packaging is damaged, follow these steps:

• Ensure all return items, accessories, and documentation are complete.

• Wrap products with 1–2 layers of bubble wrap or newspaper and secure with tape.

• Place items in a properly sized corrugated box (not too big or small) and seal it well.

• If using a pouch, choose the correct size, snugly fit the item, and leave space for the airway bill. Avoid loose packaging with excess space.

• Write the Request ID and Return Tracking Number (for SPX Express or J&T Express returns) on the pouch or box for easier tracking.
  
  

For fragile items, label the package with “Fragile,” “Handle with care,” or “This side up” sticker as needed to remind the courier to handle your parcel with caution.

Ensure the product(s) are returned in their original condition with all original inclusions, such as:

• Brand packaging

• Free gifts

• Warranties

• Tags

• Manuals

• Accessories
  
  

To help us process your return faster, include a note in the parcel with:

• Your Shopee username

• Order ID or Return ID

• Reason for return (e.g., damaged, defective, or wrong item)