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[Shopee Mall Return] What is Shopee's 15-Day Return Policy? (ENG)

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Shopee offers a 15-day return period for all Shopee Mall products that adhere to Shopee’s Refunds and Return Policy to ensure that you are completely satisfied with your purchase. The 15-day return period starts from the time of the first attempted delivery.

 

Shopee Mall sellers have the following labels on the icon and product page or seller’s profile:

 

Shopee Mall tag.png

 

 

Your Shopee Mall returns will only be accepted if the following conditions are met:

 

Conditions for Return Table.jpg

 

*If your initial parcel has missing parts/items, your return does not need to be complete.


⚠️ Note

You may still file for Return and Refund even after clicking the order received as long as the order is still within the 15-day Return Policy.

 

 

Learn more about the conditions of return for Change of Mind return and refund reason.

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