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[SPayLater] How will my refund be processed if I used SPayLater?

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If you raised a return/refund for an order that was paid using SPayLater, the amount would be refunded to your SPayLater wallet directly after processing.


⚠️Note

• If your refund request is approved within the Shopee Returns Window, the refund amount will be credited to your SPayLater account immediately.

• For Offline refunds or refunds outside the Shopee’s Return Window, the refunded amount (full or partial) will be credited back to your available limit within 5-7 days after approval and will reflect on future billings.


To raise a refund request select the To Receive tab > Select the item you purchased with SPayLater > Select Return/ Refund.


SpayLater-Refund.gif


⚠️Note

• Make sure that all return/refund requests must be made within the Shopee Returns Window. Learn more about requesting a return/refund.

• For the full amount refund, it will be refunded back to your SPayLater wallet and the adjustments will reflect on future billing.

• For a partial refund, only the principal loan amount will be refunded and added to your SPayLater wallet.

• For all refunded installment transactions, it will still appear on the user's SPayLater account as adjustments are done in future billing.

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